LegalShield, one of North America’s leading providers of affordable
legal plans and the IDShield identity theft solution for individuals,
families and small businesses, is holding its annual We Are LegalShield
Convention this week at the Cox Convention Center in Oklahoma City. At
this year’s event, LegalShield’s experienced, new and aspiring
Independent Sales Associates from all 50 states and Canada have come
together to engage with motivating speakers, get specialized
professional development training and benefit from rare networking
LegalShield has a network of dedicated provider law firms that employ
over 1,000 attorneys with an average of 22 years experience. In 2017
alone, providers received 1,833,905 requests for services, thus saving
or recovering for LegalShield members approximately $33 million.
Today, Keri Norris, Senior Vice President of Regulatory Compliance and
Chief Legal Officer, and Lori Owens, Senior Director Provider Services,
honored law firms and attorneys with awards for superior performance and
customer service. LegalShield and its provider law firms have the
industry’s highest standard of service and satisfaction as the only
legal services provider that holds its firms and attorneys directly
accountable through member surveys, ratings and feedback. After every
interaction with a LegalShield lawyer, members are asked to rate their
experience, which generates a Net Promoter Score (NPS). The average NPS
for LegalShield is 56, putting the company on par with brands like
Samsung, TurboTax and Apple iPad/iPhone.
“Dedicated and client-focused law firms are the bedrock to our mission
of providing affordable and equal access to legal services for all,”
said Bell. “With over 1,000 provider attorneys in 50 states and four
Canadian provinces, LegalShield is able to provide legal protection to
1,751,456 members, 24 hours a day, 7 days a week, 365 days a year when a
member’s rights, freedoms or liberties are threatened.”
This year’s recipients from the Southeast are listed below.
Award of Excellence, Golden Twist W/Gold Fill: This is the most
prestigious annual award. It considers money saved and collected per
capita, NPS and compliance to produce a cumulative score for 2018. One
large and one small law firm that have the best overall performance
across all award categories receive this award.
- Lisle Rutledge, P.A. (AR)
Emergency Access Attorney of the Year, Culmination Indigo: The award
recipient is chosen by LegalShield’s Member Services Department for
their constant dedication to doing whatever it takes to help those
facing a legal emergency—any time day or night LegalShield members are
guaranteed 24/7 access to legal services, which is critical to
LegalShield’s ability to truly protect its members.
- Larry Mancuso, DSK Law (FLN)
Member’s Choice Award, Sentinel Award: To ensure member satisfaction
and quality, LegalShield members are surveyed after every interaction
with a lawyer and rate their experience using an NPS.
- Caldwell & Riffee (WV)
Individual Member’s Choice: This category honors an individual
attorney from the provider law firm who holds the highest NPS score
ration to the number of surveys received.
- John Piazza, The Anderson Law Firm, LLC (AL)
- Jason Jouett, Lisle Rutledge, P.A. (AR)
- Michelle Bell, DSK Law (FLN)
- Nir Meshulam, Glantzlaw (FLS)
- Jool Kang, Deming, Parker, Hoffman, Campbell & Daly, LLC (GA)
- Theodore Palmer, O’Koon Hintermeister, PLLC (KY)
- David Marler, Provosty, Sadler & deLaunay, APC (LA)
- Steven Clark, Merritt, Webb, Wilson & Caruso, PLLC (NC)
- Greg Whitley, Merritt, Webb, Wilson & Caruso, PLLC (SC)
- Brent Hays, Merritt, Webb, Wilson & Caruso, PLLC (TN)
- Gregory Haynes, Friedman, Framme & Thrush, P.A. (VA)
- William Shrewsberry, Caldwell & Riffee (WV)
Supervising Attorney of the Year, Culmination Indigo: Supervising
attorneys are committed to leading a team to accomplish one
goal—excellent service to LegalShield members. The award recipient is
selected by LegalShield’s Provider Services based on their superior
leadership skills and individual performance within their firm, as
well as their performance with LegalShield and our members.
- Michael Stern, Glantzlaw (FLS)
A pioneer in the democratization of affordable access to legal
protection, LegalShield is one of North America’s leading providers of
legal safeguards and protection against identity theft for individuals,
families and small businesses. The 45-year-old company has more than
1,751,000 members that are covered by its legal and identity theft
plans. IDShield provides identity theft protection to one million
individuals. LegalShield and IDShield serve more than 141,000
businesses. Both legal and identity theft plans start for less than $25
LegalShield’s legal plans provide access to attorneys with an average of
22 years of experience in areas such as family matters, estate planning,
financial and business issues, consumer protection, tax, real estate,
benefits disputes and auto/driving issues. Unlike other legal plans or
do-it-yourself websites, LegalShield has dedicated law firms in 50
states and four provinces in Canada that members can call for help
without having to worry about high hourly rates.
IDShield provides identity monitoring and restoration services and is
the only identity theft protection company armed with a team of licensed
private investigators on call to restore a member’s identity.
For more information, call press and corporate relations at 580-436-1234.
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